Saturday, December 29, 2007

Language Log: English-Only Insanity on the Campaign Trail

Language Log: English-Only Insanity on the Campaign Trail

I have to say I think English-Only mandates are meshuggah poshlost.

Copyright 2007 Harlan R. Cohen MBA,CPIM

Sunday, December 09, 2007

Happy Holidays

Time to take a moment to say, I Wish us all a
Happier New Year.
I think in 2008 I will try to incorporate happy and unexpected collisions on the North Coast.
No sense being seen as a total pr*ck. Big Brother is watching us all.
Copyright 2007 Harlan R. Cohen MBA,CPIM

One Person Wrecks a Getaway


It only takes one person to wreck a weekend.I want you to know about someone we'll call B and our experiences with her during the week of 12/2-12/8.Until they make up for changing our room and dinner reservations, one star is all I can give them. B completely ruined a getaway for which my wife had discussed a year ago.
It all began when the hotel and dining room were turned over to some law firm with about 48 hours notice. We were told a guest had decided to stay over a day and the rooms were completely booked.We had insisted on dinner in The Cabin when they changed the room reservation to the Aurora Inn, which B described as completely comparable to the spa hotel.
When we arrived B turned us away at the door, first claiming to have forgotten the agreement we reached 24 hours before. We wanted to move the conversation to the front desk. and B apparently feel she could leave the Maitre'D alone at the desk. B wouldn't budge and was preparing to call Security because we were so angered by her rudeness lack of responsibility, and tunnel vision. (She might have offered us the same dinners the law firm would get, carried over to our room or the Inn's grille room.)
In the end, B comped our overnight stay and meals and supposedly intended to credit our spa package for a new date. Mario's also owns and operates the inn. And it was poor. Should you even consider serving a five year old Chardonnay? The waitress suggested a Pinot Grigio before I settled on the Chardonnay. I am not knowledgeable about wines. This particular Yellow Tail would have served as a dessert wine. The Bistro Fillet was tough and not hot.
The front of the house was trying to make us happy, every which way. We were just too depressed to make second choices. A pleasant little dinner salad. Firm, middling size shrimp for the shrimp cocktail, although served warm, not chilled. Large onion rings properly done. Our mistake perhaps was trying to recreate what we might have had at The Cabin. We can hope the burger and sandwiches are more palatable.
The Aurora Inn 'Preferred Quarters' was decently large. The TV was undersized with limited channels, couldn't find any premium access Bathroom was undersized. No worry about interruptions at the sink or toilet. The door would hit your knees or arm first. The desk had a blow dryer to replace the one missing from the room. I truly enjoyed the bed. My wife does not enjoy my snoring, however.Some of the amenities found at the spa hotel were also missing, especially the bathrobes.
Indoor pool closed at 9 PM and my wife told me hot tub / jacuzzi / whatever was out of service due to a bad igniter. Departure is 11 AM. Breakfast OK. Belgian waffle wasn't. Simply pancake batter.
We found the spa General Manager, Pat Spoto, more than willing to listen to our complaints that morning. We left with her assurance that she would handle everything personally when we are ready to come back. I suggested we would be ready to come back sooner if B was no longer a concern. Broken oral agreements are broken contracts.
We may still ask for our charge card to be credited come Monday. It is not like we didn't try and the spa services went completely unused.
Copyright 2007 Harlan R. Cohen MBA,CPIM

Saturday, June 30, 2007

Alvin R. Sutker, Ph.D., In Memorium




Alvin Ramon Sutker, Ph.D.

1922 - 2007

Dr. Alvin R. Sutker, a clinical psychologist in private practice for over fifty years with offices throughout Greater Cleveland, died June 29 at the age of 85. Dr. Sutker was four times past president of the Cleveland Society of Clinical Hypnosis, a past member of the Cleveland Psychological Association Executive Board, Cleveland Academy of Consulting Psychologists President in 1972, and a member-for-life of the Council for the Advancement of the Psychological Professions and Sciences. During his career he prepared educational material for the American Heart Association of Northeast Ohio and won its Distinguished Service Award in 1982. The Cleveland Society of Clinical Hypnosis awarded him a Distinguished Service Award twice, and he was made a Fellow in 2000. The Ohio Psychological Association provided him an Award for Special Services, and he later became a Fellow of the association. He was an associate member of the International Society for Clinical and Experimental Hypnosis and was one of the first two-hundred psychologists certified to practice in the State of Ohio.

Dr. Sutker’s practice focused on the use of hypnotherapy, self-hypnosis, and bio-feedback to overcome phobias, achieve weight-loss, and cease smoking. The American Board of Disability Analysts certified him as a Senior Disability Analyst and Diplomate in 1996. He was a Certified and Approved Consultant in Clinical Hypnosis by the American Society of Clinical Hypnosis. He provided training courses in clinical hypnosis for the Cleveland Clinic Foundation. Eight colleagues achieved professional status under his supervision, guidance, and direction. He was considered a master of Brief Therapy, particularly for Post Traumatic Stress Disorders. He appeared several times as a guest on the WEWS Morning Exchange. The ETI Technical College in Cleveland, Ohio named him to the Advisory Board in 1985.

Born in Savannah, Georgia, his family moved to Cleveland following the death of his father and a brief period in Lansing, Michigan. He helped in the family bakery during the Depression and then entered Western Reserve College at the age of 16. He achieved the rank of Technical Sergeant in the U.S. Army following graduation, serving between 1943 and 1946. In 1955 he married the opera singer and soloist Phyllis Braun and supported the Choral Arts Performing Society as a founder and member of the Board of Trustees, where she was a featured soloist. He participated in bowling leagues, enjoyed golf, was an avid reader, and amateur photographer.

Dr. Sutker was widowed in 1992. He was pre-deceased by his brothers Elliott and Richard, and by his sister Rita Sulzer of Florida. He is survived by his daughters Sharon Cohen, M.Ed., and Eileen Sutker, Ph.D., J.D.; and his grandchildren Nancy Cohen and twins Phillip and Richard Cohen. Contributions are suggested to the American Heart Association of Northeast Ohio.


Copyright 2007 Harlan R. Cohen MBA,CPIM and Eileen Sutker, Ph.D., J.D.
This tribute may be distributed freely with appropriate attribution.

Sunday, June 24, 2007

Getting the Minimum from OfficeMax

Or, the Customer is always right.

We're just never certain how they might be right, are we?

I swore when OfficeMax announced they were moving the corporate headquarters out of Cleveland that I wouldn’t shop there again. I was already out of work in a recession and I saw more competition coming from the Information Technology folks they would put on the streets, looking for work. I half-heartedly tried a boycott which went nowhere.

Today the Sunday OfficeMax ad caught my eye. Wireless stereo headphones for free with the purchase of ink cartridges I had run out of on Friday.

My sister-in-law was bringing a CD player to the bedside of my father-in-law in the Cardiac Surgery ICU while he regains strength for bypass surgery following a heart attack. She had already complained about the headset wire being to short and complicating things for the nursing staff. I would kill two birds with one stone and pass along the wireless headset for my father-in-law to use.

Retail folks sometimes forget that the value for the customer is not written on the sales tag.

For the sake of my story, I’ll assign numbers to the stores and letters to the employees of note. My wife and I went to Store #1 and quickly found the Brother cartridges after being greeted at the door and pointed in the right direction, not that cartridges in that store are hard to find. However, there were no headsets close by and we thought they were probably waiting at the register.

After lingering over the clearance items until my wife was clearly annoyed we headed for the register.

At the register, we asked about the special promotion. The cashier was uncertain but knew they weren’t with her and called on her headset to see if anyone knew. We'll call her C for Cashier. Then we stepped aside to let the next person check out.

Before C the cashier started on the second party behind us I asked if she had an answer. And she called again. At some point she told us J was looking into it. Patrons were checked out, a second register was opened by assistant manager B and then they were done. At some point after that I asked my wife to stay put while I went looking for J.

I think I found J on the way back to the register and we went back to discuss the next step because he hadn’t found anything on the last truck that arrived. C, A (or was it assistant manager B?), and J conferred and punched some codes into the POS system. Apparently it wasn’t the last truck/trailer but the one that arrived Friday that held the item of interest. No other store in the area had made any more progress had made any more progress than they.

If you’re making an effort, the customers appreciate seeing you sweating for their sakes.

We were told J would go out to look at that merchandise. It occurred to me that my wife could take the car and do a little more of the shopping we intended. So off she went and I took up a position sitting on a checkout counter. At no time was I offered a chair. At no time was it suggested that it was store policy not to allow persons to sit on a counter as a matter of hygiene. Assistant Manager A finally came over and asked me to get down to speak with her I believe.

She said no progress had been made and she could offer me a rain check. I told her about this being the first time I had set my foot in the door since OfficeMax announced leaving. I told her about my father-in-law and I didn’t believe a rain check was going to cut it. I suggested she substitute another product. I also suggested she discuss the matter with the other assistant manager.

When B came over I offered to go over to Best Buy or Microcenter and return with a receipt from wherever I could find a similar item. Not acceptable, I was told. Or words to that affect. It was polite.

The customer may sometimes request to speak to the person who can say ‘Yes’, rather than continue with the person who has to say ‘No’.

My wife and I were previously told the store manager was on vacation. I asked B to get in touch with a full-blown manager. I was told how difficult this would be on a Sunday. (And by golly she was right. No one called back during the remaining time I was in the store). B went to make a call and came back to tell me she needed to get one thing done and would make a second call.

I moseyed up to see if I had missed anything in the Tech department. Nope. No wireless stereo headphones of any sort there.

My memory has played games with the timeline. I know J and I were examining the shelves at the same time at one point. Interacting with four parties can be confusing.

I came up to where B was looking at something and inquired further. She went back to telling me about normally getting merchandise two-three weeks ahead. This has always been the litany at Store #1 since OfficeMax got past 100 stores I think. Apparently more than 5 years with SAP systems haven’t improved things. Certainly not at the front-end.

You never can tell what the customer knows and expects.

Fortunately I have my CPIM (Certified in Production and Inventory Management) and I suggested I might know as much about that kind of thing as she did. She thought I would be sympathetic. My first career position was at GE Lighting and my achievements there were in order entry and distribution. I had worked on IT contracts for Cole’s Eyewear group and Things Remembered and dealt with their POS systems as well.

I grew up when my family owned a grocery store and after that my father worked for Robert Hurwitz (an OfficeMax founder) at Howard Nickman, Inc. and PhD, Inc. As my father tells it, Hurwitz made promises to my father that he never kept. My father might have retired a much more fortunate man if he had.

The customer knows what they see. And what they don’t see.

I suggested that since they knew they weren’t going to finish unpacking, they could at least have staged the boxes on the floor (I noticed a lot of empty peg hooks in places, by the way). And they hadn’t placed any signs on the door indicating that there would be a problem servicing some customers.

Is there nothing better to say than, “If you continue to be loud, I’ll have to ask you to leave and contact the police if you won’t.”?

I had become loud. I can thank my immediate lineage for a temper and my poor hearing for the rest. And I think I hit a nerve. So we danced around whether I would have to leave the store. I tried not to get loud. It’s just how all disagreeable conversations in my family work and what I resort to when I’m getting the brush-off.

B returned to the front office. I took up a seat on a third check-out.

J came by with a plastic storage unit and left it at the second counter. “J. Aren’t you supposed to be looking for the headset?” I asked. He remarked something about following B’s direction on that.

Only the customer knows where it is (or will be the) most convenient place to shop.

J left. It was quiet. A came over to counter 2. When she turned to walk away, I said I hadn’t caught her name. I asked about contacting more stores in the area, thinking about getting more information to cast a wider net. I did speak softly. A was upset about going over something she had already told me about in general. Stores 2, 3, and 4 didn’t have any. 4 I exclaimed. That’s not close. Those aren’t the closest stores. And although she might have mentioned 5 in the list I asked about 5. Before I could go on to store #1342 B was moving to the phone and calling that store.

Yes. Vindication. Over an hour to get the service I used to get in fifteen minutes.

#1342 has one and will hold it for me. My wife had returned. She bought the TV stand she wants from what she found at Best Buy.

Always ask for the business rewards card.

We checked out. No one asked if I or my wife had an OfficeMax MaxPerks account. We each have one. Mine, buried in a desk drawer. Hers for teacher rewards.

I dropped my wife at the hospital.

I ran over to #1342. The headset was at the checkout. The clerk didn’t know anything about the promotion. No matter. The supervisor is in earshot of us and picked up where the conversation left off.

A Small Redeeming Virtue

When I got home I realized something. I had purchased two qualifying multi-packs. I examined the ad carefully. I was entitled to two wireless stereo headsets. I called Store #1 and B answered the phone. This was me inquiring. Wasn’t I due two wireless headsets for my two multi-packs? B told me she was opening tomorrow and would call me as soon as she had one in hand.

Ironies and Prospects for the Future

The headset padding is minimal. The sound a bit tinny, but remember my hearing is less than excellent.

The headset made its way to my father-in-law this evening. He can’t use it because the ICU is flooded with electronic noise. I guess I’ll get it back sometime.

By the way, the latch on the bottom of the transmitter is so weak it keeps popping open when batteries are installed. I used a rubber band to shut it from the first time I closed the case of the transmitter.

I think I will return to being a very infrequent customer of OfficeMax. Or maybe I'll just keep doing my shopping at store #1342.



Copyright 2007 Harlan R. Cohen MBA,CPIM

Saturday, May 12, 2007

The Browns Performance

I hear The Browns feel they are under something of a jinx and will change their name to something indicating high performance. So starting with the exhibition season The Browns will be known as LeBrons.

Copyright 2007 Harlan R. Cohen MBA, CPIM

Thursday, April 12, 2007

Dead Euclid or Can We Create The Urban MIgrant Worker's Village

Dead Euclid

Yesterday I heard about a homeless man hiding out inside Rolling Acres Mall. And that brought me back to this post I had drafted.

The blogger of the hyper-link above gives us a little tour of Euclid Square Mall on a cold and snowy day. It makes me wonder what would happen if the mall owners, unions, and social agencies got together to provide safe and secure winter quarters for the homeless with the goal of rehabilitating the interior spaces. What would be needed in terms of infrastructure to support 500 people (100 families?) for 100 work-days. Produce a village that concentrates resources in one place.

1. Mall ownership provides spaces and utilities.
2. Village members clean and rehabilitate interior spaces.
2. Social agencies provide bedding, clothing, food rations.
3. Enforce a drug-free, alcohol-free, gun-free, and predominantly stress-free environment.

3. Trade unions provide training, apprenticeships, and supervision.
4. Quality-circle worker engagement, perhaps to the extent that a circle's membership can be taken to a vote.
5. All wages to be the same except that restroom attendants, child care workers and villager 'teachers', and anyone doing village infrastructure work can receive a village voted bonus.
4. A bank (or the state) to provide identification, direct deposit, and debit cards.
5. Open a restaurant/cafeteria to provide meals (and use aforementioned debit cards).
6. Use a smaller space for communal showers, placed close to restrooms.
7. Use a smaller space for a day-care / charter school program.
8. In regard to 7., rather than imposing an influx of children on the local school district, look to county funds and state vouchers and a teachers union school program mixed with home-schooling and computer-based programs.
9. 'Graduate' who you can to outside employment.


Winter is coming to an end. This is something someone should be planning now for next Winter. Where do we go from here?

Friday, March 30, 2007

Frustrations with Amtrak (in Cleveland, OH)

It isn't so much that the Lakeshore Limited and the Capitol Limited arrive and depart in the wee hours of the morning. I was looking into traveling to St. Louis, MO. The only way to St. Louis takes me through Chicago. And although Indianapolis and Cincinnati are both served by Amtrak, it is only through Chicago. While Columbus is served, not at all.

It is obvious when you read the national route map that connecting Columbus to Cincinnati, Indianapolis, and Cleveland would be of service to the occupants of several states. Pittsburgh! I almost forgot how useful it could be to have Columbus tied to Pittsburgh for the pro sports rivalries between Cleveland and Cincinnati and Pittsburgh, maybe Indianapolis and Detroit thrown in.

Numerous corporations that need something less than 43 cents per mile to send their employees to and from various locations should welcome the opportunity to send them by train, unless they are already being sent by bus.

Cleveland to St. Louis and back:
Auto: app. 1100 miles @ $0.43/mi = app. $475 (8.5 hrs. x 2)
Air (Continental Express non-stop): app. $275
Train (thru Columbus, Indianapolis): app. 1100 miles @ ? (ave. 55-66 mph? for 8-10 hours x 2)
Bus (Greyhound 2 transfers, 7 day advance): $55 x 2 = $110 (15 - 16 hours x 2)

Each transportation mode offers its own set of amenities, delays, and risks such that I don't want to try and detail them. However, train service offered at reasonable hours in more comfortable circumstances than most of the alternatives for between $110 and $275 round trip would certainly be of interest to me.

If we start in New Orleans and follow it to Memphis, we could bridge the gap traveling into Nashville, then Cincinnati, up through Columbus to Cleveland with an American Music themed route. For the tourists and vacationers, it would feature the Rock and Roll Hall of Fame, 19th century river boat themes, country music, Graceland, down to French Quarter Jazz, with some bluegrass thrown in along the way. I've seldom followed that kind of vacation route myself, and I think it would be worth doing at least once.

The nation should be preparing the economic modes of transportation that will serve it best in the future. And as more persons move to alternative means of transportation, we should find a resurgence in train travel. But we'll see it only if Congress and Amtrak see it worth taking a risk to do so.

Copyright 2007 Harlan R. Cohen MBA,CPIM

Wednesday, March 21, 2007

Manischewitz by Netgrocer.com

Manischewitz by Netgrocer.com

It seems the Passover coffee cake mixes always run out first, two weeks before Passover. I found the last two at the Mayfield & Green Giant Eagle today.

Having a few moments to spare and intent on sharing my dilemna with the folks at Manischewitz, I went to their website, and lo and behold, we can now order online courtesy of Netgrocer.com. I don't know how long they've been doing it and I don't know what the delivery charges might be. I just know I'm off the hook next year when it comes to looking for coffee cake mix.

Friday, February 16, 2007

BFD (Brewed Fresh Daily)

Here I've been thinking of either closing down my blog or composing some new entries when I get a Google Alert that tells me it's listed on Brewed Fresh Daily. The cockles of my heart were warmed immediately.

Thank you George, et. al. I'll try not to let you down.

Now I'll have to go see what's happening with the Next Linear Collider. Yes. I know it has a formal new name. I just can't remember it.


Copyright 2007 Harlan R. Cohen MBA,CPIM