Wednesday, March 23, 2005
The customer is always right
I like to sum up years of experience in a few sentences. Today I brought out, "Our customers are always right. It's our job to find out what it is they're right about". Well let's face it. Sometimes what our customers say needs some interpretation and understanding. What they may consider a problem may only be a symptom.
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1 comment:
This is directed at children and teenagers. If you can't agree in principle, leave your comment.
The Truth will NOT set you free. Working for the Truth MAY set you free.
and I'll add that in ordinary conversation and disagreements,
The Truth does not excuse rudeness.
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